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Help for Members Impacted by Hurricane Ida in Louisiana

September 30, 2021

We are making temporary changes to health plan benefits to provide extended relief for members who live in 25 Louisiana parishes and left their homes due to the impacts of Hurricane Ida.

The changes are in effect from August 26, 2021, through October 24, 2021, for the following parishes:

Ascension, Assumption, East Baton Rouge, East Feliciana, Iberia, Iberville, Jefferson, Lafourche, Livingston, Orleans, Plaquemines, Pointe Coupee, St. Bernard, St. Charles, St. Helena, St. James, St. John the Baptist, St. Martin, St. Mary, St. Tammany, Tangipahoa, Terrebonne, Washington, West Baton Rouge, and West Feliciana.

For assistance during this emergency, please call us at 833-285-4030, weekdays between 8 a.m. and 5 p.m. We can help with finding available doctors, refilling prescription drugs, and other health plan questions.

Emergency or urgent care

  • You can receive emergency or urgent care from any doctor or hospital, even if they are not in your plan’s network. We will pay the claims as if they are in your plan’s network.
  • If your doctor’s office or healthcare facility is closed because of the emergency, or if you are unable to travel there, call us at 833-285-4030. We can help you find another doctor.
  • If you’re in a care management program and need to reach them, call 833-285-4030.

Prescription refills

  • If your Anthem plan covers your prescription medications, you can receive up to a 30-day emergency refill at any pharmacy now, even if it’s not in your plan’s network. 
  • If you use Anthem’s mail-order pharmacy and your address changed, call us at 833-285-4030 so we can make sure to send your medicine to the right place.

Premium payment and policy cancellation

If you receive a bill directly from Anthem for your monthly insurance premium and are experiencing financial difficulties as a result of the emergency, you have more time to pay your bill. Please call us at 833-285-4030 to discuss options. We will not cancel any Anthem policy during the emergency relief period of August 26, 2021, through October 24, 2021. Penalties for late payments are also suspended during this time.

These relaxed guidelines are in effect for members who live in the following 25 Louisiana parishes: Ascension, Assumption, East Baton Rouge, East Feliciana, Iberia, Iberville, Jefferson, Lafourche, Livingston, Orleans, Plaquemines, Pointe Coupee, St. Bernard, St. Charles, St. Helena, St. James, St. John the Baptist, St. Martin, St. Mary, St. Tammany, Tangipahoa, Terrebonne, Washington, West Baton Rouge, and West Feliciana.

The time period for updated support and care may change based on the conditions. Please check back here for updates.

These changes are for members with Anthem group health plans through their employers and Anthem individual and family plans. These changes are not for Federal Employee Health Benefit Plan, Medicare Advantage, or Medicare Part D members. Those plans have their own guidelines.

If you need additional support, please call us at 833-285-4030.

 
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In addition to using a telehealth service, you can receive in-person or virtual care from your own doctor or another healthcare provider in your plan’s network. If you receive care from a doctor or healthcare provider not in your plan’s network, your share of the costs may be higher. You may also receive a bill for any charges not covered by your health plan.
 
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