Availity, electronic medical record (EMR) integration, and more
Anthem’s digital solutions transform care provider and payer interactions, end-to-end, improving transparency, actionability, confidence, and experience.
Training opportunities
Use our library of self-paced courses and live instructor-led training sessions available 24/7 and at no cost. These learning opportunities will assist you in administering your patient’s health plan and provide you with the knowledge to best assist our members.
Work with a live instructor to learn how to maximize the applications available to you, such as Claims, Claims Status, Authorization, Eligibility and Benefits, and Medical Attachments.
You can view the live training schedule to learn more about specific launches.
Utilizing digital solutions
Anthem is dedicated to fostering collaboration and a trusted partnership with providers by utilizing digital solutions that streamline provider-payer interactions through each process — from credentialing to payment. Our digital solutions help remove systemic complexities and non-value-added steps from processing requests, approvals, and payments. We strive to improve transparency, traceability, and experience for both providers and patients, ultimately supporting providers’ ability to impact health outcomes, run their practice successfully, and be more effective overall.
The Availity platform hosts multi-payer applications that enable providers to access real-time information and instant responses, consistent from payer to payer. EMR Integration can streamline the exchange of information and saves staff time on manual medical record retrieval. Business to business, EDI, API, and other digital and electronic integration makes it easier and more efficient to work together.
Contact your provider relationship manager for more information about our digital processes and how we can collaborate for success.
Point of Care
Point of Care (POC) is a medical management tool that is available to network participating providers. Providers use POC to process authorizations for Virginia contracts.
If you already have POC access, please log in to Availity to continue.
To enroll your organization for POC access, visit the Point of Care New Access Request page and complete the form. You will need this information:
- Your organization name and address
- Federal Tax ID number(s)
- The name(s) of the POC administrator(s) who will coordinate the use of POC at your organization. For each administrator, you will need the person’s name and date of birth; the last 4 digits of their social security number; and their business phone number and email address
- A legally authorized representative to electronically sign the request form.
- If you are a designated agent, you will also need the request code you received from POC Registration.
Once your organization is set up, the POC administrator(s) you designated can set up access for individual employees.
Please allow 3 to 5 business days for us to process your request. We’ll notify you by email once the request is finalized.
If you have questions, please call us at 866-755-2680 (select option 2, then 1)
Mon. – Fri. 8 a.m. to 6 p.m. EST
To request changes to your organization’s POC access, visit the Point of Care Change Request page and complete the form. You can request these changes:
- Add or remove a POC administrator
- Add or remove Federal Tax IDs
- Request access to create or submit authorizations
- Designate, add, or remove an agent or third-party biller
Based on the change(s) you’re requesting, you’ll need some or all of this information:
- Your organization unit code and name (required for all requests)
- Your Federal Tax ID number(s)
- Information for each POC administrator for whom you are requesting a change: their full name, date of birth, the last 4 digits of their social security number, phone number(s), email address and department
- A legally authorized representative to electronically sign the request form (required for all requests)
Helpful Hints
- The POC administrator(s) at your organization maintain individual POC users. If you need individual access or access changes, please contact your POC administrator.
- Complete only the sections that apply to your requested change(s).
- To avoid delays in processing or the need to repeat your request, please double check your entries before submitting the form.
We’ll contact you with your access information within 3 to 5 business days.
If you have questions, please call us at 866-755-2680 (select option 2, then 1)
Mon. – Fri. 8 a.m. to 6 p.m. EST
Trending topics
Learn about what’s new! Digital features, expansions, and integrations all developed to give you a productivity lift and streamline transactions. Take advantage of training and other information to make working together the best it can be.
Provider Data Management
Use Provider Data Management to:
- Update and manage provider demographic information for all participating payers in one place
- Review all history in one location
Roster Automation
Roster automation will:
- Allow providers to submit multiple updates within one spreadsheet via the Upload Rosters feature within Provider Data Management application
Digital Request for Additional Information (Digital RFAI)
- Digital notifications when supporting documents are needed for claim processing on your Attachments dashboard
- Takes the guesswork out of claims attachments
- 100% claim-to-attachment match
- 50% faster claims processing
Check out the training opportunities for Digital RFAI
Multi-Payer Authorization Application
- Enables providers to submit prior authorizations for multiple payers in one application
- Digital authorizations are processed faster with fewer errors
- Clinical documentation is attached directly to the authorization request
Digital applications and resources
Anthem provides a number of solutions to help you care for our members. Take advantage of our admission, discharge, and transfer (ADT) Data Exchange tools which expedite patient information. Explore our Availity resources to streamline the entire provider-patient relationship. Incorporate electronic medical records (EMR) integration to manage patient information more efficiently.
Dive deeper into our digital applications and resources on our Availity Digital Applications and Resources page.
Applications may vary by state. Ask your provider relationship manager for additional information.
Register with Availity
Need to register?
Visit the Availity registration page to get started.
Is your organization already registered?
No additional registration is needed. Your organization’s Availity Administrator should create a unique login for each user and grant them access to the tools they need.
Support
For questions about access and registration, call Availity Client Services at 800-Availity (800-282-4548). Availity Client Services is available Monday through Friday, 8 a.m. to 7 p.m. ET (excluding holidays) to answer your registration questions.